fREQUENTLY

ASKED

QUESTIONS

[ ABOUT OUR PRODUCTS ]

Are your items new or vintage?

Where are the items sourced?

​How do I know the fit of an item?

What happens if there are color variations between the actual item and photos?

Are all the items shown on the photos available for purchase?

[ PAYMENT ]

What payment methods do you accept?

What currency do you use?

[ ORDER ]

Can I amend my order once placed?

Where is my order?

How long will my order take to be delivered?

[ DELIVERY ]

What are your delivery charges?

Where do you deliver to?

Who will deliver my order?

Do I have to pay import charges?

Will I have to sign for my delivery?

How do I track my order?

My order has been posted for some time. Why does the mail tracing system always show that the mail item has departed only?

[ RETURNS & EXCHANGES ]

What if I want to return my order?

What if I want to cancel my order?

There is a damaged/wrong/missing item in my order.

Can I exchange an item?

[ OTHERS ]

Do you have a physical store?

I have seen a product that I loved but it no longer seems to be available. Now what?

If the product I want to order is not on your website, can I purchase it?

[ CONTACT US ]

How can I contact you?

Hauslos.de inspires you with the art of integrating the new with the old.

Shoparellas provides you with quality and care.

We start with our initution,

do what we can with what we have from where we are.

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