fREQUENTLY
ASKED
QUESTIONS
[ ABOUT OUR PRODUCTS ]

Are your items new or vintage?

Where are the items sourced?

How do I know the fit of an item?

What happens if there are color variations between the actual item and photos?

Are all the items shown on the photos available for purchase?
[ PAYMENT ]

What payment methods do you accept?

What currency do you use?
[ ORDER ]

Can I amend my order once placed?

Where is my order?

How long will my order take to be delivered?
[ DELIVERY ]

What are your delivery charges?

Where do you deliver to?

Who will deliver my order?

Do I have to pay import charges?

Will I have to sign for my delivery?

How do I track my order?

My order has been posted for some time. Why does the mail tracing system always show that the mail item has departed only?
[ RETURNS & EXCHANGES ]

What if I want to return my order?

What if I want to cancel my order?

There is a damaged/wrong/missing item in my order.

Can I exchange an item?
[ OTHERS ]

Do you have a physical store?

I have seen a product that I loved but it no longer seems to be available. Now what?

If the product I want to order is not on your website, can I purchase it?
[ CONTACT US ]
