RETURNS & EXCHANGES
All pre-loved items from Hauslos.de are considered final and goods sold are not refundable and exchangeable unless an item has been grossly misrepresented.
Service provided by Shoparellas is a service of purchasing goods according to the requirements of consumers and it is a "customized payment". The goods ordered are international purchasing. All products are non-refundable, non-exchangeable unless an item has been grossly misrepresented.
We will try our best to pack your orders with care in order to reduce the chances of damage in transit. However, there are circumstances that can cause minor damage to packaging which are unavoidable. If you do not agree to these term, please do not place your order.
We are currently operating our store online only, thus we encourage our customers to measure all items carefully before making your purchases.
We're here to answer all your questions. Please feel free to ask away before purchasing!